We know inviting someone into your home is a big deal. These FAQs are here to give you clarity, confidence, and a sense of ease before you book with Avexo.
If you ever need help, we’re just a message away.
Tell us and we’ll make it right. Whether that means arranging a re-clean or offering a partial refund, we’ll sort it without any stress.
Yes they do! Many customers also prefer cleaners to use the products already in their home, just let us know what works best for you.
For weekly or bi-weekly cleans, we will aim to keep your cleaner consistent, however if they’re away or unavailable, we’ll let you know and arrange someone equally experienced.
Yes. All cleaners are covered by public liability insurance for your peace of mind.
Booking is quick and simple. Just complete our short booking form, choose a date that works for you, and we’ll match you with a trusted cleaner. You’ll receive confirmation straight away.
Your cleaner will always check with you first. You’ll never be charged additional time without your approval.
Yes. Weekly and bi-weekly cleanings come with discounted rates and priority scheduling.
No contracts or commitments. Book whenever you need us! As often or as little as you like.
Payments are handled securely online. Your card is only charged once the clean has been completed.
Our prices start at £21 per hour. Everything is clear, upfront, and transparent — no hidden fees or surprise charges.
Absolutely. If your plans change, just let us know at least 24 hours before your appointment and we’ll update it with no fees or hassle.
It depends on your home and the type of clean. Once you share your details, we’ll give you a clear time estimate so you know what to expect.
Often, yes. If a cleaner is available in your area, we’ll offer same-day or next-day slots automatically.
Whatever’s easiest for you. Many customers head out and leave instructions or a key in a safe place. You’re equally welcome to stay home, it’s completely up to you.
Booking is quick and simple. Just complete our short booking form, choose a date that works for you, and we’ll match you with a trusted cleaner. You’ll receive confirmation straight away.
